Carnet A5 - Illustration fleurs roses

Shipping

Orders are shipped within 72 hours (excluding weekends and public holidays). This timeframe may be extended during the holiday season.

Several delivery options are available:
- Directly to your home via La Poste Colissimo.
- To a Pickup Point (the Pickup Point selection occurs after payment).

For mainland France

Delivery fees are:
- Free to a Pickup Point for orders over €150; €6.50 for orders under €150.
- Free via La Poste Colissimo for orders over €200; €10 for orders under €200.

Once your order has been handed over to the carrier, you will receive an email with the tracking number for your parcel. Delivery typically takes 2-3 working days.

For delivery to a Pickup Point: If your package is returned to us due to lack of withdrawal on time, please contact us at: hello@jardiniste.fr

For Italy, Belgium, Germany, Spain, Luxembourg, and the Netherlands

Delivery fees are €10.

For the rest of Europe, the UK, and Switzerland

Delivery fees are €20.

Returns

You have a legal withdrawal period of 14 days upon receipt of your parcel. During this time, you may request a return and refund for products that do not meet your expectations. The return shipment must be made using the same secure packaging. Return shipping fees are not refundable.

The return address is:
Jardiniste
87 rue du Ranelagh
75016 Paris

No returns can be shipped to a Pickup Point.

Your refund will be processed to the same payment method used for the order within 15 days of receiving your return.