Shipping

Orders are prepared and shipped once a week.

Several delivery options are available:
- Directly to your home via La Poste Colissimo.
- To a Pickup Point (the Pickup Point selection occurs after payment).

Once your parcel has been shipped, you will receive a tracking link by email. The delivery time is 2 to 3 working days once the parcel has been picked up by the carrier.

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Returns & Refunds

You have a legal withdrawal period of 14 days upon receipt of your parcel. During this time, you may request a return and refund for products that do not meet your expectations. The return shipment must be made using the same secure packaging (no returns can be shipped to a Pickup Point). Return shipping fees are not refundable.

The return address is:
Jardiniste
31 rue Paul Vaillant Couturier
92300 Levallois-Perret

Your refund will be processed to the same payment method used for the order within 15 days of receiving your return.

For delivery to a Pickup Point: If your package is returned to us due to lack of withdrawal on time, please contact us at: hello@jardiniste.fr